Customer Care

DO YOU OFFER A PRODUCT GUARANTEE OR WARRANTY?

 

FINE COLLECTION / CUSTOM MADE

We want you to enjoy your Pièces Uniques for years to come, so we handcraft each of our pieces from our Fine Collection with durability in mind using high-quality materials. We proudly stand behind our “handcraft in France ” products with a quality warranty of 2 years, and ensure they will withstand daily wear when treated with common-sense care.

CONTEMPORARY COLLECTION

We want to take care of our customers and our jewelry, and will gladly repair or replace any items from our Contemporary Collection that are damaged due to manufacturing defects. We also understand that accidents happen, so if your Pièces Uniques ever needs some extra TLC, we’d be happy to repair, restore, or clean it for you. (Reasonable charges, if any, will be determined by the nature of the repair)

 

ARE ALL PIÈCES UNIQUES JEWELRY & ACCESSORIES AVAILABLE FOR PURCHASE ONLINE?

 

Our website offers a selected assortment of our newest and most popular styles.  If our website does not currently have the item or size you are searching for, we may have it available at our flagship store in Frogner, Oslo.  To find out about additional products, styles, or sizes, please EMAIL US or visit our boutique located on Colbjørnsens gate 14, 0256 Oslo.

 

WHAT PAYMENT METHODS ARE ACCEPTED ON PIÈCESUNIQUES.NO ?

 

We accept the following forms of payment for orders placed on PiecesUniques.no:  American Express, Visa, MasterCard and Pièces Uniques gift cards.

 

DO YOU OFFER GIFT WRAPPING?

 

All Pièces Uniques jewelry come in a our exclusive packaging. If you wish to have your purchase gift wrapped, please select the Gift Wrapping option and type your personalised message at check out. If you have multiple items in your order, repeat this step for each item you’d like us to gift wrap for you.

 

DO YOU SELL GIFT CERTIFICATES? HOW DO I REDEEM A GIFT CARD?

 

Yes, you can purchase Gift Certificates in any amount available online or in-store and have them delivered immediately by email or in a beautiful Gift Box.
Click here to purchase a Pièces Uniques Gift Card

Our Gift Certificates expire within 2 years  and can be redeemed on this website, by phone, or at our retail store located at Colbjørnsens gate 14, 0256 Oslo.

To redeem a Gift Card online, you’ll enter your Gift Certificate code in the last step of the checkout process. Simply type the code that appears on your Gift Card in the “Redeem a Gift Certificate” field, then click apply. You can pay any remaining amount due with any other payment method. If you don’t redeem the full value of your Gift Card, the remaining balance will still be available in the future by using the same Gift Card Code on a later purchase.